Home Business System | Customer Service

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Home Business System 5: Customer Service

Home Business System 5: Customer Service

We are in the process of looking at some of the systems you will need for your home business. These are home business systems that enable you to do business in a professional and profitable manner. It is necessary to write out these systems in order to be clear on what you are going as well as how you are doing it. Otherwise you will have breakdowns in communication, confusion, and delays. None of these are beneficial for your business.

You will need a system to insure follow up both for customers as well as potential customers. This is essential to building a strong and sustainable home based business. You will how you are going to deal with your customer?s needs as well as problems. It is also necessary to develop a system to keep in contact with your customer base, encourage referrals, and let them know of future specials and sales.

Many people use companies such a AWeber to build an opt-in list (or lists). You want to keep you customers and prospects up to date to the extent they are willing to be kept up to date. Many of the lists I have been on in the past are pure overkill. Usually I opt right back out of that type of list. So, there is a fine line between keeping people informed and burying them in e-mail. You can probably use your own experiences as a guide.

Using a third party provides such as AWeber will protect you from spam complaints. Fees are reasonably inexpensive. The options for delivery of your e-mails are numerous and well designed.

However you choose to handle customer and prospect communications, it is important to write it out. The process of writing these home business systems will give you clarity as well as insight into how to do it better. After all, it is your business!

Jon Clayton on Google+

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Source: http://workathomerenegade.com/2012/08/27/home-business-system-5-customer-service/

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