Service Writer ? Office Mananger and Assistant ? High-End Auto ...

2 Position are Available:

We are looking for a service writer / office manager and an office assistant to help free the owner of the heavy workload associated with running the front office in a high-end European independent repair facility specializing in German auto repair.

Service Writer / Advisor / Manger :
Serving customers is a key to success in this position. We prefer that the Service Writer must have knowledge of these cars and their particular issues. Combining your in-depth automotive repair knowledge with your exceptional people skills, you?ll manage customer relationships and frequently serve as a liaison between technicians and customers.
This is a clean and well organized shop that has been growing fast (20-40% sales growth per year), even during the bad economy.

Office Assistant:
Must have prior experience in office and clerical work, knowledge of Quickbooks, MS Office, and Adobe PDF editing and content creation. We have found that persons familiar with warehousing and shipping operation excel in this job.

Applicants must be willing to be pro-active, trained, and open to new ideas and changes in a dynamic environment.

This position requires:

- Attention to detail
- Three current year automotive service writing in the automotive industry
- Ability to multi task
- Customer Satisfaction
- Inventory
- Contact person for all Service customers
- Work with the Technicians and manage the job from start to finish to assure successful service and delivery.
- Tracking repairs
- Scheduling Technicians
- Processing warranties
- Schedule automotive repairs/maintenance and assign to repair staff.
- Track Service/Work Orders and Parts Requests
- Conduct Follow-Ups with customers
- Must be calm to handle customer requests and/or complaints.
- You are representing our business and must always maintain professionalism at all times.
- We work 7:30 to 6:00 M-F, but you must be able to work a flexible schedule as the work load changes this may include Saturdays if needed.

Compensation is salary with a bonus program based on shop production.

As we normally receive a large volume of resumes we will only respond to qualified applicants.

Solictors , Scammers, Recruiting and Job Agencies shall not contact us and will not be humored.

• Principals only. Recruiters, please don?t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.

Source: http://www.jobcareerdb.com/2012/job-vacancy-service-writer-office-mananger-and-assistant-high-end-auto-repair-campbell.html

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